Frequently Asked Questions (FAQs)

At Labourpower, we are committed to answering all your questions to help you make a great impression with potential employers, find your ideal job and enjoy your work. Here is a list of some of the more frequently asked questions by Labourpower candidates. If you do not find the answer you’re looking for, please contact your nearest Labourpower office or speak to your Labourpower Candidate Manager.

1. What do I wear?

  • It is advisable to ask your Candidate Manager about the work environment and what the expected uniform requirements are.
  • We will provide you with high visibility work wear but you will be required to wear safety boots and long / short industrial pants / shorts
  • Even if there is an informal dress code, you must never wear open toe shoes.

2. What if I miss the timesheet deadline?

  • It is your responsibility to ensure your timesheet is sent by the date/time indicated wherever possible. However, should there be a delay - please call your Candidate Manager as soon as possible as there are no guarantees that you will be paid on time if you miss the deadline.

3. What if I don’t like the assignment?

If the assignment is not to your liking please call your Candidate Manager immediately after your shift ends to discuss any issues. They will help you with any concerns that you may have however if you would like to end the assignment it is important advise your Candidate Manager so that they can notify the client and endeavour to find a more suitable position for you. Do not under any circumstances leave an assignment in the middle of a shift.

4. Can I take time off?

  • As a casual assignment is generally a short term arrangement it is expected that you won’t need to take time off, except in a case of emergency. However, if you find yourself in a long term or ongoing casual assignment your Candidate Manager will be able to discuss leave with the client you are working for and arrange for the time off
  • Where possible please advise your Candidate Manager prior to the commencement of the assignment if you have any appointments scheduled and they will advise the client accordingly.

5. What do I do if I am sick or can’t make it?

  • If for any reason you are unable to get to your assignment, or if you think you will be late, please contact Labourpower BEFORE your expected start time. It does not matter if that is at 2am in the morning; your Labourpower are on-call 24hrs a day, 7 days a week.

Whilst we hope this information will give you a better understanding of working with Labourpower Recruitment Services, it is a guideline only. Should you have any further questions that you would like to ask prior to the commencement of, or during your assignment, please feel free to give us a call anytime.

BANK ACCOUNTS

For your convenience your wages are paid directly into your bank account on a weekly basis. Casual staff must therefore have an account and provide us with the details. Please bring your bank account details with you when you register with Labourpower. Please note, should your account details change please advise your consultant accordingly. Bank details will not be accepted over the phone, please email or fax you new details to our office.

TIMESHEETS

It is important that you fill your time sheet in correctly and have it signed by your supervisor. All signed timesheets must be faxed to your relevant Labourpower office and must be received by 10am on a Monday. Labourpower cannot guarantee that you will be paid on time if you do not meet this deadline. If there is a problem getting your time sheet in, please contact your Candidate Manager as soon as possible.

YOUR PAY

Provided your timesheet is faxed to Labourpower on time and the bank account details you provide us are correct, your pay will be deposited into your bank account on the Thursday afternoon for access on Friday morning, following the week you have just worked. If you have a query with your pay, please contact your Labourpower office during business hours.

TAX FILE NUMBERS

It is extremely important that you complete a Tax Declaration form when you register with Labourpower Recruitment Services. Failure to do so may lead to problems for you when completing your next tax return. Please note we are required by law to tax you at the highest tax rate if this form is not received.

SUPERANNUATION

While working as a casual or contractor through Labourpower Recruitment Services you are entitled to superannuation – this is paid in addition to your hourly rate. All contributions are forwarded to your nominated Super Fund on a quarterly basis. If you do not nominate a Super Fund, Labourpower will remit your superannuation to TWU Super our default fund. If you choose to use the company default fund you will be contacted by them at the address which you supply Labourpower.

WORKERS COMPENSATION

As a temporary employee you are covered by workers compensation insurance. If you have an accident at work you must contact your Labourpower Candidate Manager immediately and they will advise you what the next steps will be.

Whilst in a role you are to conduct yourself in a manner which will ensure that you and those around you are safe at all times. When you commence your new role please locate the emergency exits and familiarise yourself with the emergency procedures.